Eduardo P. has been a customer of ours since 2019 with multiple service relationships across his portfolio of Avenues properties. This case study documents the November 2024 furnace replacement at his B Street bungalow. He also owns a Capitol Hill property (boiler service ongoing) and a Quince Street 1926 home with Viessmann boiler (separate case study planned). The B Street bungalow was Eduardo’s residence. His previous service history with us included annual tune-ups (Comfort Care plan), capacitor replacement on the matched 1997 Carrier AC system in summer 2022, and HSI replacement on the existing furnace in December 2021.