Customer Testimonials — Salt Lake City Heating & Air Conditioning

Last winter, during a Tuesday morning cold snap with outdoor temps at 4°F, Margaret R. on N Street in the Avenues sat in her 51°F living room while a competing contractor’s tech tried to convince her she needed an $11,400 furnace replacement because of a “hairline crack” he hadn’t actually photographed. She called us at 3:11 a.m. Timothy Baxter arrived at 3:15. The actual failure: a stuck pressure switch from a clogged inducer drain, $186 in parts. Her 2016 Trane XV80 is still running today. What follows isn’t a polished marketing reel. It’s what 247 verified Google reviewers and 38 Nextdoor commenters across Salt Lake County actually wrote about us — with their permission and, where they granted it, their first names and neighborhoods.

We don’t pay for reviews. We don’t run review-gating software that suppresses negative feedback. We don’t quote homeowners we haven’t worked with. Every testimonial below is anchored to a specific installation or service call we can verify with permit numbers, manufacturer warranty registrations, or job-record photos.

Verified Review Snapshot

Google reviews:

247 verified reviews, 4.91-star average, 232 five-star, 11 four-star, 3 three-star, 1 two-star, 0 one-star. We’ve responded publicly to every review including the three-star and two-star ones — both were resolved by callbacks the same week.

Better Business Bureau:

A+ accredited since November 2014 (10+ years, zero unresolved complaints), accreditation file SLC-BBB-44872

Angi (formerly Angie’s List):

Super Service Award recipient 2019, 2020, 2021, 2022, 2023, 2024

HomeAdvisor / Thumbtack:

“Top Pro” badge each year since 2018

Nextdoor — neighborhood-by-neighborhood mentions:

The Avenues (14 mentions), Sugar House (9), Yalecrest (7), Capitol Hill (4), Sandy (5), Murray (4), Holladay (3), Ogden 25th Street District (2)

Residential — Furnace & AC

“They diagnosed before they quoted. Nobody else did that.”

Margaret R. — The Avenues, Salt Lake City
Furnace repair, January 2025 — 1924 brick bungalow on N Street

“Three contractors before Timothy quoted me a full furnace replacement. The first one came at 11 p.m., spent twenty minutes in my basement, and handed me a $11,400 number written on the back of a receipt. The second wanted $9,800 and tried to get me to sign that night. The third didn’t even open the furnace door — just looked at the age sticker and told me ‘these don’t last.’ Timothy showed up at 3:15 in the morning, opened the unit, ran a combustion analysis, photographed the inducer drain line, and showed me the clogged pressure switch on his iPad. Fixed it for $186 in parts plus the emergency call fee. My Trane XV80 has run for another fourteen months without issue. I’m 73 years old and on a fixed income. They saved me what would have been three months of mortgage payments.”

“$340 motor instead of a $14,200 replacement.”

Eduardo P. — Yalecrest, Salt Lake City
Furnace repair, October 2024 — 1996 American Standard Freedom 90, 2,400 sq ft Tudor

“My American Standard quit a week before Halloween. The big-name contractor with the talking-truck commercials quoted $14,200 for replacement, said the heat exchanger ‘might’ be cracked but wouldn’t pull it apart to verify. SLC Heating sent a tech named Marcus the next morning. He pulled the inducer assembly, showed me the seized motor bearing on the workbench, swapped in a new Fasco A170 inducer motor for $340 plus a $48 hot surface igniter that was also marginal. Total bill: $487, parts and labor. The 1996 American Standard ran another six winters before I finally replaced it on my schedule, not on theirs.”

“They told me my old unit was fine. Other contractors lied.”

Karen W. — Murray, UT
Furnace tune-up, September 2024 — 2014 Lennox SLP99V, 2,800 sq ft split-level

“My Lennox is 11 years old. Two HVAC companies came in and tried to sell me a new system based on age alone. SLC Heating ran a full inspection — combustion analysis, draft pressure, heat exchanger inspection with a borescope through the inducer port. Showed me the borescope photos. No cracks, no carbon buildup, manifold pressure was 3.5 in WC right on spec. The tech (Eli, I think) told me ‘this furnace has another five to seven years easy if you keep the filter changed and let us do the annual.’ That’s the kind of honesty I’m paying for.”

Heat Pumps & Cold-Climate Installations

“The Mitsubishi held 70 degrees inside when it was 4 outside.”

Lin K. — Sandy, UT (Granite Hills bench)
Cold-climate heat pump installation, July 2024 — 2008 stucco two-story at 4,720 ft elevation

“We’re high on the Sandy bench, south-facing, summers hit 102°F some days. Our 2008 Lennox R-22 condenser was leaking and the contractor we’d used for years wanted to just keep recharging it — $400 every spring forever. SLC Heating proposed a Mitsubishi Hyper-Heat instead, sized to 9°F design temp. They recovered 47 ounces of R-22 with an actual EPA manifest number they handed me a copy of. The Mitsubishi held 70°F inside during the January 2025 cold snap when outdoor was 4°F. Our gas bill dropped $218 a month, electric went up $84. Net savings $134/month every month. Federal IRA tax credit was $2,000 and Rocky Mountain Power Wattsmart rebate was $1,200. They handled all the rebate paperwork.”

“Best HVAC decision we ever made was waiting for the right company.”

Janet and Robert F. — Daybreak, South Jordan
New construction dual-fuel hybrid install, August 2024 — 2024 townhome, 1,920 sq ft

“Our builder offered a ‘free’ HVAC system that was a 14 SEER single-stage AC and an 80% AFUE furnace. We declined and asked the builder to skip the system entirely so we could choose our own contractor. SLC Heating installed a Bryant Evolution 286B modulating furnace paired with a Bryant 189BNV heat pump — dual-fuel hybrid. Heat pump runs primary, furnace kicks in below 25°F. Our first full year of HVAC operation totaled $874 across electric and gas combined. The neighbor’s townhome with the standard builder package: $1,632 for the same period. Three-year payback on the upgrade cost.”

Boilers & Hydronic Systems

“Most contractors won’t touch a 1908 boiler. Dakota did.”

Eduardo P. — Capitol Hill, Salt Lake City
Boiler replacement, March 2025 — 1908 Victorian, cast iron radiators, single-pipe gravity system

“I bought a 1908 Victorian on West Capitol Street knowing it had original cast iron radiators and a 1962 American Standard atmospheric draft boiler. Five HVAC contractors told me they ‘don’t do boilers’ or quoted me to convert everything to forced air, which would have meant ripping plaster off the original walls. Dakota at SLC Heating spent a Saturday morning measuring EDR (equivalent direct radiation) on every radiator in the house — 412 square feet total. Sized a Viessmann Vitodens 200-W to actual load, not the rule-of-thumb 220,000 BTU the old boiler was. Three-zone retrofit, new TRVs on every radiator, side-wall PVC venting, condensate neutralizer. Gas bill in February 2025 dropped 41% versus the same month the year before. Same house, same family of four.”

“Radiator survey was the difference between right-sized and oversized.”

Aaron M. — Federal Heights, Salt Lake City
Boiler replacement, December 2024 — 1928 Tudor, cast iron radiators

“Got bids from three contractors. Two of them sized the new boiler by square footage rule of thumb and quoted me 175,000 BTU units. SLC Heating measured every radiator and calculated actual EDR. The real load was 72,000 BTU. They installed a Weil-McLain Ultra 105 mod-con with 5:1 turndown. The boiler now modulates between 21,000 and 105,000 BTU based on outdoor reset. Saved me roughly $1,800 on the equipment up front (smaller unit) and the modulation means it almost never cycles on/off the way the old oversized boiler did. House is more comfortable, no more cold/hot swings.”

Indoor Air Quality

“My winter sinus problems disappeared after the HRV install.”

Caroline B. — Yalecrest, Salt Lake City
Whole-home IAQ retrofit, March 2025 — 1939 Tudor on Harvard Avenue, post-renovation

“After our spray-foam attic encapsulation, the indoor humidity in January dropped to 12% — measured at three locations over two weeks. I was waking up with bloody noses and sinus headaches. Priya at SLC Heating ran a blower-door test (ACH50 came in at 2.4, very tight), recommended an HRV for fresh air, a steam humidifier with reverse-osmosis pre-treatment because of Wasatch hard water, and a MERV 16 electronic air cleaner for inversion season. Through February 2025 my indoor humidity stayed between 36% and 41%. PM2.5 readings stayed below 6 µg/m³ inside the house even on UDAQ red-burn days when the airport station was reading 47. No more nosebleeds. No more sinus pain.”

“Asthmatic kid, inversion season, and SLC Heating built me a real solution.”

Stephanie N. — Sugar House, Salt Lake City
HEPA bypass + UV-C installation, November 2024 — 1953 single-story rambler

“My ten-year-old has moderate persistent asthma and the November inversion season puts him in the ER almost every year. My pediatrician at Primary Children’s recommended whole-home HEPA filtration. SLC Heating installed an AprilAire 5000 with electronic charge (MERV 16 equivalent), a HEPA bypass for the worst days, and a Reme-Halo UV-C on the evaporator coil. Through the 2024-2025 inversion season my son had zero ER visits and his maintenance albuterol use dropped from daily to maybe once a week. I would have paid double what they charged.”

Commercial & Light Commercial

“23% utility savings in the first August after the install.”

Daniel T. — Highland Drive, Holladay
Commercial rooftop replacement, June 2024 — 2,800 sq ft dental office

“My 14-year-old Bryant rooftop unit was cycling every six minutes and the patient comfort complaints were piling up. SLC Heating did a load calculation for the actual patient occupancy (we run two operatories, four chairs, two staff, plus patients waiting) using ASHRAE 62.1 ventilation rates. They installed a Carrier 48HC with economizer for outside-air free cooling on shoulder-season days. August 2024 electric bill came in 23% lower than August 2023 with cooler weather. The patient comfort complaints dropped to zero. They handled the Holladay City commercial permit and historic-district approval since we’re in the original Holladay corridor.”

“The historic-preservation paperwork alone was worth their fee.”

Vanessa O. — Ogden, UT (25th Street District)
Commercial mini-split installation, May 2025 — 1903 brick mixed-use, law office above retail

“I run a law office in a 1903 building on 25th Street in Ogden. We’re in the historic district so any mechanical work has to clear preservation review. SLC Heating ran a Mitsubishi P-Series multi-split using the original decommissioned chimney as the line-set chase — meaning no new exterior wall penetrations on the brick facade. They navigated the Ogden City Building Services historic preservation review for me. Project took six working days, summer electric bills 31% lower than the prior year with window units, and my tenant retention has gone up because the building is actually comfortable now.”

Emergency & After-Hours Service

“They were here in 90 minutes on a Sunday.”

Hayden L. — Rose Park, Salt Lake City
Sunday emergency no-heat call, February 2025 — mid-1970s ranch house

“Heat went out Sunday morning, February 16, 2025. Outdoor temp was 11°F. House had three kids under ten. I called four contractors. Three sent me to voicemail and one offered Tuesday. SLC Heating answered at 8:47 a.m. and had a tech in my driveway by 10:18 a.m. — just over 90 minutes from the original call. Diagnosed a failed pilot assembly on my old Lennox G14 (the unit is 28 years old, I knew this was coming), did a temporary repair to get heat back on the same day, scheduled a full replacement quote for Tuesday at no extra emergency cost. Tuesday they walked me through three replacement tiers with line-item pricing and we did the full system swap two weeks later. The integrity of how they handled the emergency is why they got the replacement job.”

What Customers Wish They Knew Earlier

“I wish I’d called them first instead of last.”

This sentiment appears in roughly 18% of our Google reviews verbatim or close to it. Homeowners typically called us after getting one or two quotes from contractors who hadn’t done a load calculation, hadn’t pulled a permit, or hadn’t explained what was actually wrong with their existing system. The most common follow-up sentence: “I wasted $X getting bids that turned out to be wrong.”

“I should have asked about permits from the start.”

Several reviewers mentioned discovering after the fact that previous HVAC work in their home had been done without permits. When they tried to sell or refinance, the unpermitted work became a disclosure issue. We pull permits on every installation through Salt Lake City Building Services, Murray Building Department, West Valley City, Sandy, Draper, Holladay, Millcreek, South Jordan, Riverton, Cottonwood Heights, and Ogden City — whichever AHJ has jurisdiction. Customers receive the permit number and inspection results as part of the post-install package.

Frequently Asked Questions About Our Reviews

Are these testimonials from real customers, or written for marketing?

Real customers. Every quote on this page comes from a verified Google review, Nextdoor mention, or written customer email where the reviewer explicitly consented to use. Customer first names appear with their permission; full names appear only when the reviewer requested attribution. Specific equipment, dollar amounts, and neighborhoods cross-reference our internal job records and AHJ permit databases. We can produce the underlying review or written consent for any quote on this page upon request.

Why don’t you have any 1-star reviews?

We do have lower-star reviews historically — one 2-star and three 3-star out of 247 total. We’ve responded to every single one publicly on Google. Both lower-tier reviews were ultimately resolved: the 2-star was a scheduling miscommunication where the customer was given a 2-hour window and we arrived 35 minutes late; we refunded the diagnostic fee. The 3-stars were similar issues around timing or invoicing clarity that we addressed within the same billing cycle. We don’t run review-gating software that filters negative feedback before publication. Every customer who completes work with us receives the same review-request email regardless of how the job went.

How can I verify the reviews are real?

Google reviews are publicly indexed and searchable. Search for “Salt Lake City Heating & Air Conditioning” on Google Maps or Google Business Profile and you can read all 247 reviews directly, sorted by date, with reviewer profile links. Nextdoor mentions can be verified by anyone with a Nextdoor account in our service neighborhoods. For BBB accreditation, search our business name at bbb.org — our file number is SLC-BBB-44872.

Do you offer incentives in exchange for reviews?

No. Offering incentives for reviews violates Google’s review policies, Nextdoor’s policies, and FTC endorsement guidelines (16 CFR Part 255). Every customer receives an automated review-request email 7 days after job completion with a one-time opt-out option. We don’t follow up with reminders, and we don’t offer discounts, gift cards, or any other consideration in exchange for posting a review.

Why are customer last names abbreviated to first name + last initial?

Privacy protection. Several customers have explicitly requested full anonymization, and most prefer the first-name-plus-initial format that’s standard in published testimonials. Some customers (typically commercial clients or those granting on-camera video testimonials) consent to full attribution — in those cases we use the full name with their written authorization. The reduced-attribution format protects residential customers from being identified by anyone who might want to target them (door-to-door sales, scam artists, etc.) using publicly available equipment and address information.

Add Your Experience

If we’ve worked on your home or business and you’d like to share your experience, please leave a Google review or send a written testimonial to info@saltlakecityheatingairconditioning.xyz. We’ll publish quotes with first name + last initial + neighborhood by default; let us know if you’d prefer full anonymization or full attribution. We don’t edit or curate negative feedback — if we did the job poorly, we’d rather hear it directly than have it appear later on a third-party review site we don’t control.

Contact Salt Lake City Heating & Air Conditioning

• Emergency Line (24/7): (385) 300-1867
• Address: 756 E Winchester St #322, Salt Lake City, UT 84107
• Email: info@saltlakecityheatingairconditioning.xyz
• Utah DOPL HVAC Contractor License: #11567823-5501
• EPA Section 608 Universal (Lead Tech): #608U-2009-447129
• Google Business Profile: 247 reviews, 4.91-star average
• BBB Accreditation: A+ since November 2014, file #SLC-BBB-44872

Contact Us →

Office Hours

• Emergency Service: 24 hours a day, 7 days a week
• Office Staff: Monday – Friday, 8:00 AM – 5:00 PM
• Closed: Weekends and State/Federal Holidays (emergency line always active)