January 14, 2024. Outside ambient 7°F, 4 inches of fresh overnight snow, wind chill -6°F. A widowed retired schoolteacher named Margaret R. on N Street in the Yalecrest neighborhood had been without heat since approximately 11 p.m. the previous night. Indoor temperature read 49°F at 6:47 a.m. when our dispatch line answered her call. The other HVAC contractor she’d called the previous evening — a national-chain franchise — had told her it was a “blown circuit board” and quoted $11,400 for a full furnace replacement. Their tech had spent eight minutes in her basement. Dakota Whitfield arrived at her house 47 minutes after she called us, opened her 2008 Trane XV80 furnace’s combustion chamber inspection port, and immediately diagnosed the actual problem: a cracked hot surface igniter, a $186 part. He had the replacement in the truck stock. Total bill: $245 installed. Margaret’s furnace ran reliably for four more winters before finally needing replacement in fall 2027. The franchise contractor would have sold her a $11,400 furnace she didn’t need — possibly because they were chasing commission, possibly because the eight minutes they spent diagnosing didn’t catch the actual issue. The two outcomes — $245 fix vs. $11,400 replacement — are separated by whether the contractor’s tech actually diagnosed the failure or just guessed at it.
Heating equipment runs hard in Salt Lake County. Our ASHRAE 99% winter design temperature is 9°F. Heating degree days average roughly 5,650 annually. PCAPS inversion season (November through February) traps cold air at the valley floor, which means heating systems may run for 4-5 hours continuous on cold mornings before clearing afternoon sun gives them a break. Equipment installed in cookie-cutter fashion by contractors without local expertise typically lasts 12-15 years; equipment properly sized and installed by contractors who understand altitude derate, combustion air requirements, and Wasatch climate patterns routinely runs 18-25 years. The pages below cover seven categories of heating service we offer. Every one starts with diagnostic measurement and ends with documented commissioning.
Diagnostic-first repair on residential and light-commercial gas furnaces. The 9 most common failure modes (in rough order of frequency): hot surface igniter failure, flame sensor fouling, inducer motor seizure, pressure switch failure, gas valve failure, control board failure, blower motor failure, limit switch trip from airflow restriction, and heat exchanger cracking (the only failure mode where replacement nearly always wins economically). Most repairs land in $245-$840 range. We diagnose with the Testo 320 combustion analyzer, borescope inspect heat exchangers on equipment older than 12 years, and provide written measurements with every repair.
New furnace installation and full system replacement. 80% AFUE through 96%+ AFUE modulating-condensing platforms. All gas furnace installs include manifold pressure adjustment per manufacturer altitude derate (4% per 1,000 ft above sea level, so Salt Lake’s 4,226 ft requires approximately 16-17% derate from sea-level rated input). Manual J load calculation on every installation. Permit pulled with relevant AHJ. AHRI matched system reference documented. Typical residential furnace install ranges $4,800-$7,800.
Annual fall tune-up to verify heating system condition before peak heating demand. Every tune-up includes combustion analysis (CO, O₂, CO₂, flue gas temperature), manifold pressure verification, heat exchanger borescope inspection, blower motor amperage measurement, draft pressure test, gas valve inlet/outlet pressure, hot surface igniter resistance test, condensate drain verification on condensing equipment. $129 single-visit or included in the Comfort Care annual maintenance plan ($189/year).
Cast iron sectional, modulating-condensing, and combi boiler installation. Specialty work in the historic Avenues, Capitol Hill, and Federal Heights neighborhoods where original 1920s-1940s steam and hot-water systems frequently get replaced with modern mod-con platforms. Common installations: Viessmann Vitodens 200-W (German engineering, premium tier), Weil-McLain Ultra (American mod-con, mid-tier), U.S. Boiler Alpine and Alta (American mod-con, mid-tier), Navien NCB combi (Korean engineering, value tier with integrated tankless DHW). Pricing typically $7,400-$18,800 depending on platform and system complexity.
Diagnostic and repair on hot-water and steam boilers, both vintage cast iron sectional units and modern mod-con platforms. Common failure modes: circulator pump failure (Taco 007, Grundfos UP series, Bell & Gossett NRF), expansion tank waterlogging, low water cutoff failures (more common on steam systems), gas valve failures, control module failures on mod-con units, sectional gasket leaks on vintage equipment, ignition issues on mod-con boilers. Repair pricing $245-$1,840 depending on component and equipment access.
In-floor hydronic radiant heating installation for new construction and remodels. PEX-A tubing (typically Uponor or Viega brand) installed in lightweight concrete pours or staple-up subfloor configurations. Common in master bathroom additions, kitchen renovations, basement finishing projects, and high-end new construction across Federal Heights, Cottonwood Heights, and bench-area Sandy. Sizing requires Manual J zone-level calculation; tube spacing typically 6-12 inches on center; supply water temperature 95-115°F for concrete slab installs.
24/7 dispatch for emergency no-heat calls. Typical response under 90 minutes during business hours, under 2 hours overnight/weekends. We define “emergency” as: no heat with indoor temperature below 50°F, gas smell or carbon monoxide alarm, water leak from boiler or radiator, visible smoke or burning smell from equipment. Routine repairs (system not heating optimally but indoor temperature comfortable) are scheduled normally within 24-48 hours.
Three regional factors shape every heating installation we do:
Variable-input modulating gas valves with secondary heat exchangers that condense water vapor from flue gas to extract additional heat. Most expensive upfront, lowest operating cost, quietest operation, best for cold-climate where heating dominates annual energy use.
Two firing rates (typically 65-70% and 100% of rated input) provide better part-load efficiency than single-stage. Condensing technology recovers latent heat from flue gas.
Conventional natural-draft (with B-vent) or induced-draft (with metal vent through chimney). Lowest equipment cost. Appropriate for rental properties, short-hold investment, or budget-constrained replacement where the cost premium for higher AFUE wouldn’t pay back.
We perform heating installation, repair, and maintenance throughout Salt Lake County and into Davis and Weber Counties. City-specific service details and case studies on the dedicated location pages: Salt Lake City, South Salt Lake, Murray, West Valley City, Sandy, and Ogden.
For emergency dispatch (no heat below 50°F indoor, gas smell, CO alarm) call 24/7. For routine repair, tune-up scheduling, or installation assessment, call during business hours or email.