December 28, 2024. 11°F outside, 4:18 a.m. dispatch call. The Yalecrest customer Margaret R. — whose furnace story appears on multiple pages of this site — called us about a second property she manages: a 1908 brick duplex on 1st Avenue she’d inherited from her parents in 2011. Heat was out in both units. Indoor temperature 51°F in the lower unit (tenants away for holidays) and 47°F in the upper unit (her sister visiting). The boiler — a 2008 Burnham Series 2 cast iron sectional, 100 MBH input — would attempt ignition, fire briefly, then shut down with a board lockout code. Eli Tran arrived at 5:32 a.m. and worked through the diagnostic sequence: gas pressure correct, electrical supply correct, draft pressure correct, but the pilot flame was failing to stay lit during the trial-for-ignition window. Pilot generator (thermopile) reading 320 mV under flame — should be 700+ mV. The pilot generator had degraded over 16 years to where it could light the pilot but couldn’t generate enough millivoltage to keep the main valve open. Replacement: Honeywell Q313A pilot generator from truck stock, $185 installed, total visit including the after-hours diagnostic fee $385 (the $149 after-hours fee waived because Margaret is on our Comfort Care plan). System running normally by 6:48 a.m. Both units back to comfortable temperature by 9:00 a.m. This is the entire repair philosophy for hydronic equipment: most failures are small specific components in cheap subsystems. The pilot generator, the circulator pump, the expansion tank, the thermocouple, the control module. Identify the actual failure, replace the specific part, document the work. Don’t sell a $14,000 new boiler when a $185 part will run reliably for another 8-10 years.
Boiler repair is a specialty within HVAC — not every HVAC contractor handles hydronic work and not every “boiler service” contractor handles hot-water hydronic, steam, and modern modulating-condensing equipment with equal competence. Our hydronic specialists carry separate certifications and training paths from our forced-air technicians: factory training through Viessmann, Weil-McLain, U.S. Boiler, Buderus, and Navien; certifications in steam system service (Pollak Process and Specialty Equipment training); experience across the four broad equipment categories (cast iron sectional hot water, cast iron sectional steam, modulating-condensing hot water, and combi units). This page covers our diagnostic approach to boiler failures, the most common failure modes by equipment type, what repairs cost, and when economics tip toward full replacement (covered in detail on the boiler installation page).
The same age-and-economics analysis applies to boilers as to forced-air furnaces, with some hydronic-specific considerations:
For emergency dispatch (no heat below 50°F indoor, gas smell, water leak from boiler), call 24/7. For routine service, schedule online or call during business hours.